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UK migration

Interesting feedback from ONS.  I've recently been in Australia and seen their plans for Smartgates using the latest biometric...

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unknownx500

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Australian Border Protection

Great to see Ben Staunton at the Gartner Summit recently and hear about this project that Pega are supporting.

Canberra Airport is set to become the first in Australia to trial new "contactless" border technology that scans faces instead of passports.

unknownx500

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AI in the workplace

I came across this interesting article referencing the challenges of integrating AI into the workforce. I recently sat in the audience...

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unknownx500 A Health Blog

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Australian Border Protection

I thought the following news article shows how leading edge technology provided by Pegasystems can improve customer service, improve...

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Robots for real ?

I think I'll stick with Pega Robotics !

https://www.pega.com/products/pega-7-platform/robotic-automation

The robot who was granted citizenship in Saudi Arabia in October now wants to take the next human step: having a child.

unknownx500

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Australian Border Protection

Great news article that shows how leading technology from Pegasystems can support improved customer service and efficiency whilst...

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Is the Government's 'Digital Veneer' starting to peel?

For some time I have been concerned that Digital Services being launched by Government Departments have been little more than applying a...

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unknownx500

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Who do you trust?

Its really interesting to see the advice from the ICO’s Deputy Commissioner reminding organisations to be transparent with people’s...

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unknownx500

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Automation for email - about time !!

Providing automated responses to emails buys you some time, however customers now expect a response within minutes or hours rather than...

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unknownx500 greggoconnell

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Does technology help or hinder the progress of devolution ?

We see here how geography and blurred boundaries are seen to be hampering progress for devolution.  I also see technology presenting...

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unknownx500

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Top Public Sector Tech Trends for 2018

With the end of the year getting ever-closer, Peter Ford, Public Sector Industry Principal at Pegasystems, looks ahead to identify five...

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How do you treat your customer data?

Just because you can, doesn’t mean you should.

Most people are familiar with this phrase, but what is its relevance in the world of data...

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unknownx500 Sebastiaan ter Burg

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How can AI impact your customer experience?

With so much hype in the industry its difficult to know where to start.  I tend to start by looking at the customer journeys and the...

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unknownx500 A Health Blog

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