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The customer is always in control

Businesses spend a tremendous amount of resources trying to build the “perfect” journey. But what happens when customers don’t follow the...

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Data Governance Strategy

Choosing a smarter metaphor for your data governance strategy

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Email automation

Take a look at this short video and see how technology is helping to improve the efficiency of managing inbound emails.

As consumers we...

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Customer Engagement Trends

Great webinar coming up on Thursday January 18 at 12.00 GMT. Make sure you register.

Pega Predicts: 5 Customer Engagement Trends for 2018 (and Beyond) (Greenwich Mean Time)

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What we can learn from Radial....

Radial operate in a complex environment supporting many legacy systems yet they've been able to improve services using the latest...

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Customer Experience trends - 2018

We're seeing these trends already with the UK Public Sector:- 

The top IT trends in 2018: Customer Experience

Trend 1: The gap between...

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GDPR - What are your plans?

Have you set a real GDPR strategy yet?

GDPR is about a whole a lot more than just consent. It’s about end-to-end orchestration,...

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