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Contributors

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Perfect world for todays customer

Even though this is a couple of years old its still very relevant today.

Think about the devices you use to interact with today and how...

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Customer experience revolution ahead

Customers already expect choice and and this often starts with the ability to self serve. When i'm using a government funded service I'll...

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Do You Really Need AI to Solve This Problem?

While the hype around AI makes it seems like it can solve all your problems right now, the businesses that drive the fastest and best...

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What's inside the always on brain?

Download our eBook now for free...

Customers today expect companies to either “just get it” or get lost. The new normal for consumers is...

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Why data is so important?

Its great to see DWP sharing their views on the importance of data.

When we start looking at customer journeys being able to leverage...

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Pega Customer Service Webinar

Join us on 15th February, 6PM GMT to learn about:


New features and enhancements available in Pega Customer Service v7.3.1

Capabilities...

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Can automation help ?

When you start to look at 'Automation' this can means a lot of different things.

If you take a step back and look at the effort involved...

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unknownx500 Robert.Pittman

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Budget constraints - Help needed

How can suppliers help?

Suppliers and partners need to help our public sector organisations embrace change.  As leading technology...

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unknownx500 conner395

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Future of work - From the Rise of Robots to the Growth of the Gig Economy- 8th February 3PM GMT

Gain insight from across different sectors as to how the speed of improvement in AI technology is transforming what is possible, along...

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AI isn't going to help the UK economy?

Perhaps we need to stop talking about Artificial Intelligence and start applying Real Intelligence.  Visit www.pega.com

The UK's poor productivity record is unlikely to grow hugely from artificial intelligence helpers that augment human work

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Robots vs humans.....again!

Well, I can think of more than one Government official I would like see replaced by a Robot !

Seriously though, the real attention here...

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Customer engagement summit- live

Michael Kempe shares how Link Asset Services have leveraged Workforce Intelligence to understand and prioritise work.

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Customer engagement summit- live

James Twigg and Robin Collyer share customer engagement demonstration.

Customer needs

Meet me in the channel if my choice

Business goals

Data...

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Customer engagement summit- live feed

Jo Causon, Institute of Customer Service shares state of the nation....

A challenging environment?

Why customer service matters ..

£28bn...

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Customer Engagement Summit- Live Event Post

Alan Trefler shares 3 well intentioned mistakes...

1)Channels, not journeys

2) Tasks, not outcomes

3) Silos. Not end to end

Bridging the...

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Anticipate > Connect > Simplify

Anticipate > Give customers what they need, when they need it. Leverage  the data you’ve already collected to deliver a...

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Government needs to turn insights into action.

Understanding what makes citizens act in a certain way is only part of the story.  We need Government to apply this insight in a way...

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