Just because you can, doesn’t mean you should.

Most people are familiar with this phrase, but what is its relevance in the world of data protection and how does this affect your customer experience.

Put simply, just because your job may give you access to other people’s personal information, that doesn’t mean you have the legal right to look at it, let alone share it. In fact, doing so without a valid reason or the knowledge of your employer is a criminal offence and could lead to prosecution by the Information Commissioner’s Office and a day in court.

Once made public your customer experience is likely to fall as trust amongst colleagues and customers will need to be restored. You just need to look at the headlines and its easy to see examples such as Uber this week.

With so much content available today its sometimes difficult to know where to get the facts.  I tend to start with the regulators for advice, check out www.ico.org.uk for the facts.  ICO are the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.