We see here how geography and blurred boundaries are seen to be hampering progress for devolution.  I also see technology presenting a boundary of contention for Combined Authorities where member councils have invested in a whole array of disparate solutions. 

For devolution to work Combined Authorities must deliver economies of scale wherever possible and provide truly joined up citizen services - not easy when you have an IT estate that is fragmented and citizen data that is held in multiple systems of record.  

Councils need to deliver on the promise of digital transformation for their constituents whilst sweating the assets they already have -  let's face it no-one can afford to write off their recent investments.  So an approach is needed that enables end to end Digital Process Automation and provides true personalised Omni-Channel Citizen Services whilst still exploiting existing systems.

Visit www.pega.com to see how we are helping organisations around the world achieve exactly that outcome.