For some time I have been concerned that Digital Services being launched by Government Departments have been little more than applying a digital veneer to what are very un-digital organisations.

Government has to be enabling end to end digital processes - otherwise the digital veneer just gets you to the bottlenecks quicker.

As a citizen I want a truly personalised, in context interaction that delivers the outcome I need. What I don't want is a chatbot session that is operating in a functional silo of a Government Department and then being told I am experience the best of digital government.

Take a look at what some of our Government customers are achieving https://www.pega.com/industries/government