The quest for efficiency, consistency, integration and error reduction in Government are very topical points at the moment, but then again they have been for years.
How do Departments and Agencies address these challenges in the context of improved citizen engagement and optimised 'enterprise class' business process?
The conversation certainly seems to be moving towards the broader adoption of Digital Process Automation (DPA) rather than point solutions.
To get the best from modern automation technology consideration has also turned to cultural change as well as the overall impact of automation on key processes.
Kirke Everson raises some interesting points in this article.
When it comes to driving efficiencies, the government traditionally takes a more cautious approach than the private sector. “Offshore” labor poses security and political risk, but intelligent automation now presents a significant opportunity to enable efficiencies that can drive government transformation. The potential for intelligent automation is enormous. But government first needs to understand both the opportunities and likely barriers. Doing so will require a high degree of openness and transparency, regular communication and active listening. Success—and the speed at which intelligent automation is adopted—will depend on the support of both the senior leadership and their employees.