The quest for efficiency, consistency, integration and error reduction in Government are very topical points at the moment, but then again they have been for years. 

How do Departments and Agencies address these challenges in the context of improved citizen engagement and optimised 'enterprise class' business process?  

The conversation certainly seems to be moving towards the broader adoption of Digital Process Automation (DPA) rather than point solutions. 

To get the best from modern automation technology consideration has also turned to cultural change as well as the overall impact of automation on key processes. 

Kirke Everson raises some interesting points in this article.