Its great to see the UK government recognising further investment is required in technology.   Its now time for action and for government departments to lead the way for all industries.  

So much can be learnt from data about specific customer interactions, however you need to start thinking differently and discussing how to operationalise your data.  A lot can be learnt across industries particularly with the public facing customer service solutions.  One BIG misconception is you need a lot of data to start, you don't.  You can start with a small amount of data and then grow and develop in an agile way.  

Take the 1st step and start your discussion today.