Its great to see DWP continue to invest in new skills. Can a government department attract the best talent across the country? Reading this blog from Mayank Prakash I expect they will.
With digital transformation projects you can create real value for business by removing the unnecessary manual work and duplication of effort between systems. Whilst we're seeing more robots entering the workplace the technology still needs to be managed and controlled with a human touch. The most successful projects will see the stakeholders continually evangalise about their success and continually look for innovative ways to improve the customer experience whilst improving internal efficinecies.
Our digital transformation efforts are making DWP services simpler and faster for the department’s 22 million customers. We’re reimagining user experiences, making DWP more effective and efficient, and improving outcomes for society. A vision as ambitious as this on a scale larger than most FTSE 100 companies requires the best talent across the country.