It may seem something of a dichotomy after all we hear in the media about Government pushing the digital agenda, that now political pressure is cited as a main blocker to achieving digital transformation.
But it should not be surprising there is massive risk aversion within the civil service. Delivering Public Services is a serious business and getting it wrong is not an option.
So, the challenge is how to deliver safe, incremental changes that together lead to a true digital transformation for the citizen. Otherwise we end up simply deploying islands of technology each delivering a standalone 'digital service' that might, from the outside, look like digital government but in reality do not provide a truly joined up customer experience.
At the other end of the scale, government, healthcare and media are further away from achieving digital transformation. The government sector is lagging behind the most ....