We should be leading the way with digitisation in the UK not underperforming. The UK is bracketed among those countries whose e-government potential is “unexploited”. These nations are characterised by high penetration rates for the percentage of citizens using digital government services, but a comparatively low rate of digitising those services.
Its now time to exploit the technology, and quickly before we fall further behind citizen expectations.
Lots of solutions are now readily available from G-Cloud Marketplace and other government frameworks enabling solutions to be sourced and implemented quickly, so why the delays ?
Whats holding up your project?
Budget / Funding ?
Many vendors will help you to prepare a business case, alternatively for a more independent analsyis use a consulting partner.
You should expect to see a rapid return on your investment as well as significant customer experience benefits.
"The Government Digital Service is much appreciated across Europe. But, as more services are becoming available online, the key issue is the enablers to those services" Niels van der Linden, Capgemini