How can you save billions while improving services ?

This report lays out 4 key recommendations which can are all part of a good digital transformation strategy.

Digital projects can drive rapid change, however you need to be reusing assets and data rather than reinventing new assets with every new digital project.  You also need to ensure the legacy systems are removed in order to deliver savings. If you get it right the digital solutions will optimise journeys avoiding any manual work, this will reduce back office administration work that is often off-shored or fulfilled with bots.  This will also enable legacy systems to be replaced.  

Whilst investment is needed for digital solutions the ROI should be compelling.