Great insights from Peter Ford, thank you for sharing. The next twelve months present an opportunity for the UK public sector to recognise and cope with the many forces of change: the sector will come to terms with the importance of reacting to the changing nature of service demand and political necessities, the new ways in which people and businesses expect to be served, and, of course, the need to reduce operational cost of service provision.
With Brexit, GDPR and digital transformation all high on everyones agenda we must ensure our customers (citizens) experience is first class. We need to use technology to help deliver a consisent service experience across channels and get work done right 1st time.
The automation tools are not new anymore and can be quickly and easily installed to deliver rapid results, not only to improve operational efficiency, but also to improve the overall customer experience.
Automation and the drive for operational efficiency will develop and increase throughout government in 2018