We're seeing these trends already with the UK Public Sector:- 

The top IT trends in 2018: Customer Experience

Trend 1: The gap between leaders and laggards is widening.

Trend 2: Mastering the omnichannel experience remains an ongoing battle.

Trend 3: The rise of proactive customer experience – powered by IoT.

Trend 4: Machines are becoming partners rather than tools.

Trend 5: Location-based mobile customer communication is driving competitive advantage.

We're currently engaged with many projects all focussed on improving the Customer Experience whilst delivering operational savings.  Join us at one of our customer engagement summits to find our more. 

https://www.pega.com/events/customer-engagement/london

When: February 6 1:00pm  

Where: The QEII Centre, Westminster, London