I am travelling to the U.S. this weekend, planning for my trip prompted me to think about how border security and processing could be improved.
In previous posts I have shared how we have helped transform the approach in Australia, improving security and increasing passenger satisfaction.
This document by James Canham and Mark Smith of Accenture is an excellent summary of the challenges and considerations in adopting technology to deliver modern, efficient and secure border control.
Ask any CIO of a public service organisation to pinpoint what’s holding them back from innovating, odds-on the answer will be “legacy systems.” Customs agencies are no different. However, as an obstacle to innovation, legacy systems are far from insurmountable.