By augmenting their work with machine intelligence, human employees will be empowered with more autonomy and a greater sense of job satisfaction, according to the survey:
- AI and robotic automation will allow staff to make more informed decisions and lead to a flattening of traditional management hierarchies, according 8 out of 10 respondents (78 percent).
- AI will help suggest next best actions for most customer service agents within the next five years, according to more than three quarters (77 percent) of respondents.
- While 88 percent are comfortable working together with machines, they are less enthusiastic about being managed by them: four out of five (79 percent) say they would not be comfortable with an AI-powered boss.
Workplaces globally are accelerating in flexibility, agility and responsiveness as the deployment of Robotics and Artificial Intelligence augments human skills and abilities – a concept and practice that is becoming increasingly mainstream.
69% of senior executives surveyed expect the workforce to eventually encapsulate both human employees and intelligent machines. How can businesses prepare for these transformational changes?
To see the complete data from the study, download “The Future of Work” report at: www.pega.com/marketforce-future-of-work.
Be prepared for the ‘hybrid workplace’, which will fundamentally change how work gets done. Robots running processes? AI-guidance for every employee? The gig economy eroding the need for permanent staff? You may think that this is a long way off but a lot is already underway.