From the evolution of joined-up government to the death of coding as we know it, 2018 will see the UK public sector coming to terms with how it must deliver efficiencies, keep up with policy changes and, all throughout, serve its constituents as they expect and deserve.
Skills will need to shape up during 2018. Civil servants will be helped with upskilling to become effective in digital transformations through intuitive systems that present a holistic picture of the individual citizen need. AI solutions will use contextual information from existing systems, either within or beyond the parent agency to support the speed and quality of citizen outcomes and interactions. Contacting government via any channel will be expected and provided.