This short video shows how some of the latest technology can help to improve your customer experience. Sometimes using technology may seem too risky, however this technology has been around for several years and Artificial Intelligence and Robotic Automation is being used many many organisations across the world.
Automation projects are sometimes very focussed on automated the current process. When you start to look at any automation project you need to look at the end to end customer journey and be open to make changes.
The way you're working today may not be the most efficient or deliver the best customer experience.
So start by taking a look at the effort involved for customers and for your employees. Ask why are we doing this ? Get some metrics to understand the cost and value of work being done.
If you need help with this, contact us, we have a wealth of experience and are happy to help.
An efficient and agile organization that also provides great customer experiences needs three things all working in harmony: End-to-End Automation, Artificial Intelligence, and Robotic Process Automation (RPA). Watch as Pega takes a cost-heavy channel like incoming email, using Natural Language Processing (NLP) and robots, to get work done quickly.