Its great to see such exceptional results benefiting citizens in need.
- Cost benefit analysis reduced from two weeks to on-demand
- Improved customer service both externally and internally
- 60% of beneficiary updates now conducted on-line
- Eliminated five costly systems
Their business goals were to offer services that meet or exceed those of private sector financial institutions whilst providing a solution that could adapt dynamically to changing demands, Improve business process management and Integrate current and legacy technologies.
The Texas County and District Retirement System (TCDRS) provides retirement, disability, and survivor benefits to help nearly 700 employers and their 255,000 employees plan for the future. TCDRS’s goal is to deliver services on par or exceeding those of other public or private institutions. To help continue their leadership and success, TCDRS needed a next-generation customer service application to facilitate rapid response to changing regulations as well as provide omni-channel customer service support.