The whole package – Pega embedded with Odigo. Capgemini integrates Pega’s unified platform to create a strong partnership between business and IT. This platform enables contextual insight, with 360° views of customer data, processes and buying intentions. Our implementation of Pega’s Digital Enterprise Platform brings your legacy systems into the digital world with the help of embedded Odigo technology. The platform works within and across existing systems to modernise your IT environment and connect your legacy systems with Social, Mobile, Analytics and Cloud (SMAC) functions – all while retaining and extending the value of your existing technology investment.
80% of companies have non- integrated communication channels ... this leads to customers receiving inconsistent service, which increases costs and decreases customer satisfaction