Peter Ford, Public Sector Industry Principal at Pegasystems, argues that the NHS still needs to improve efficiency, especially in relation to customer service, and build for change. Practitioners should have more autonomy in how the technology in our health service is developed and deployed.
“One fundamental principle must underpin the digital transformation strategy of the NHS to cope with the rapidly developing society we live in: build for change. By implementing new tech solutions that can accommodate for the inevitable policy changes, a growing population and shifting health priorities (for example the increase in mental health problems), then they will be standing themselves in good stead.
“If health practitioners are handed tools which incorporate low-code/no-code solutions (an enterprise development platform that allows internal teams to drag-and-drop application components, connect them together and create a mobile or web app) then we grant them the power to create and develop appropriate and relevant applications within the healthcare system. These individuals are best placed to understand staff and patient needs, so it is only logical that they should have the ability to create technology which can improve the day-to-day delivery of the health service in the short and long-term.”
An additional £20M needs to improve the underlying efficiency of the NHS and improve customer service.