Child welfare caseworkers are among the most overworked government employees, shouldering responsibility for the safety and well-being of one of the most vulnerable populations. This task becomes even harder when caseworkers are limited by labour-intensive business processes, data collection, and work ows not supportive of today’s child-centric, collaborative case management. Aging, disparate systems prevent agencies from innovating to help caseworkers in the  eld. With child maltreatment and neglect continuing to make headlines, caseworkers help prevent abuse by ensuring children and families have access to the right services at the right time. 

The Pega for Child Welfare solution empowers child protection agencies to build mission-critical applications using modern, innovative technology. Some examples of functionality:

Intake & Screening – Drive streamlined, efficient web self-service and contact center operations for the reporting and screening of child abuse by assessing and understanding the reported situation using rules, analytics, artificial intelligence, and contextually-driven, real-time decisioning.

Investigations & Assessments – Use the power of Pega Survey, Pega Mobile, and Pega Government Platform to drive investigations in the field using modern mobile tools, interview-style risk and safety assessments, and complete investigative case management.

Eligibility – Leverage Pega’s powerful decisioning and customer service to evaluate a child’s circumstances and ensure the right services and benefits are provided at the right time. 

Service Planning & Case Management - Anticipate child and family needs to trigger next best actions using a library of machine-learning algorithms, while gaining insight to personalise interactions and make informed decisions using complete child profiles spanning channels, programs, and cases.

Courts Processing - Supports guided, intuitive processes across child welfare ecosystem – from law enforcement, to case worker, to court staff, to client - for documenting court activities based on the various types of court proceedings and/or business needs, including the ability to interface with external systems to import court-defined data.