Leading analyst firm Ovum named Pega the Customer Engagement Platform (CEP) market leader in the Ovum Decision Matrix report, ranking Pega with the highest possible scores of all evaluated vendors for the second consecutive time. In the report, Ovum recognized Pega’s strengths for uniting customer engagement and process automation on a single platform; its AI and robotic process automation (RPA) capabilities embedded throughout the platform; its multi-dimensional architecture; and its clients’ ability to select their cloud provider of choice.